Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024

Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024

Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Rapid Access Communication can help you differentiate your organization's service operations with AI.

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Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024 published by Rapid Access Communication

In today’s ultra-competitive market, firms have to change how they think, plan and execute IT. RACe’s services and approach, delivers a blueprint and methodology that brings business discipline to IT and helps organizations like yours find value, and unlock its potential to drive business growth and profits. The success of any business is directly influenced by the value delivered by its IT organization. Regardless of your firms size or industry, taking a formal, and professional approach to the management of IT projects and services, should be top priority for IT and C-level executives.

We at RACe, provide a logical, consistent, common-sense approach to managing and monitoring the portfolio of information technology investments for optimal benefit and balance.

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